Service Policies

Cleaning Service Boca Raton FL

Tailor Maid Policy

Safety

Keys and Alarm Systems
Most Tailor Maid customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the Tailor Maid office and present a picture ID before a key will be released.

If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your Tailor Maid office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.

Employees
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

Bleach
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.

Pet Safety
All clients' pets must be secured either in a cage or out of the way on the day of your service to avoid any injuries to our staff. If pet is not secured we can refuse to enter your home if we feel it is a risk, and you will still be charged for service that day.

Cancellation

If it is necessary to cancel/skip any scheduled cleaning day, please notify Tailor Maid 2 business days before the scheduled day. That will allow us time to reassign the service provider or team to another appointment. If Tailor Maid receives less than 2 business days' notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning.

To ensure that all your needs are addressed, please correspond all requests and changes directly to your Tailor Maid office manager. Please do not communicate these important details to service providers. If for some reason you wish to terminate your Tailor Maid services, please be sure to submit this in writing to your local Tailor Maid office.

Cleaning Service Boca Raton FL

Arrival Notice

If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm or 11am - 3:00 pm. Many things can affect our schedules, such as cancellations, lockouts, or customers adding services. We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Tailor Maid office is the most efficient way for you to provide your service provider access to your home.

Payments and Refunds

Payments
For your convenience, Tailor Maid gladly accepts the following forms of payment: all major credit cards, cash, or check. Customers will need to pay for their cleaning at the time of service. One-time cleanings require a credit card payment. Customers may leave a credit card number in a secured file with Tailor Maid to use in the event you forget to leave your payment on the scheduled cleaning day.

A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $50.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

Cleaning Service Boca Raton FL

Refunds
Tailor Maid does not offer any refunds for completed work or work in the process of completion. To better serve our clients Tailor Maid will re-do any service not satisfactorily done within 24 hours of completion. This service is performed free of charge to guarantee customer satisfaction.

Tipping
Tailor Maid never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.

Thanks for taking the time to read about cleaning service Boca Raton FL service policies.